SHIPPING
WE SHIP worldwide
Sincerely Yours ships all orders worldwide as registered packages via Omniva.
SHIPPING IN ESTONIA
Orders within Estonia will be shipped to the closest Omniva parcel machine (based on the address provided).
INTERNATIONAL SHIPPING
All orders will receive a tracking number that makes it easy for you to follow your purchase. Your order will be shipped to the address provided and if the delivery is not possible, it will be delivered to your nearest post office.
It is important to us that you receive your order in a timely manner. To avoid any delays please enter your correct shipping address as we are unable to redirect packages once they have been dispatched. All orders shipped have a tracking number that makes it easy for you to track your order/item. All delivery times below are estimated and we are not able to guarantee them. Sincerely Yours will not be liable for delay in delivery.
Estimated Shipping times
Standard shipping (Estonia): 2-5 business days.
Standard shipping (the Baltic states): 3-5 business days.
Standard shipping (Europe): 5-10 business days.
Standard shipping international (outside Europe): 6-12 business days.
EXPRESS
Should you wish to speed up the shipping process we can ship your order with express mail service. Please contact us for delivery times and prices info@sincerelyyours.eu.
SHIPPING TIMES DURING HOLIDAY SEASON
Please note that the estimated shipping times mentioned above can be a lot longer during holiday season. If ordering items as a Christmas gift, please take this into consideration and try to place your order as much ahead as possible.
LOST ITEMS
What to do if your order has not arrived?
- If you have not received your order within the estimated time frame, please first try to track your item with the tracking number provided at www.omniva.ee.
- If you are unable to track your item with the provided tracking number, please first contact your local postal service provider for assistance. In the case of the following countries, the shipment can be tracked on the homepage of the postal authority of the destination country: AT, BG, GB.
- If that does not give you any results, please contact Sincerely Yours and we will follow up with the postal service provider by submitting an application for searching your order. For international shipments, an application has to be submitted within 10 days after the estimated delivery time. Please contact us within the time frame. The postal service provider will then reply within 2 months from the day of submitting the application.
- Once the shipment has been declared lost by the shipping service provider we will send you a new item free of charge.
DAMAGED ITEMS
What to do if the item is damaged?
- If you see visible damages to your shipment please open the box with the deliverer present. If the items you expected to be shipped are not in the box please register it in the presence of the deliverer.
- If the deliverer is not present at the time of receiving your shipment and there are visible damages to it please take photos as a proof of condition.
- Please notify Sincerely Yours as well as the shipping service provider of the damaged shipment as soon as possible but no later than 3 days from receiving it. Include photos of the damaged box/items.
- Once you have notified Sincerely Yours as well as the shipping service provider within 3 days from receiving the order with eligible proof (photos) of damage we will send you a new item free of charge.
We appreciate your patience and we are happy to assist you with your order delivery. Should you have any questions please don’t hesitate to contact us info@sincerelyyours.eu.